Orders & Returns
1. Placing orders
2. Amending orders
3. Cancelling orders
1. Placing Orders
Adding Products to Cart and Ceckout
Our main currencies is GBP (£). We accept more than +50 currenncies. If you are in a different currency you will see the amount of the product in your currency near or below the main currency. You can purchase with your own currency which will convert automatically to our main currency.
Adding Products to Cart
You can either add your product to your cart or buy directly by using the buy now button for single items. When you select "buy now" you will be directed directly to checkout page. If you are not ready to buy now but will search for your desired item later, add it to your wishlist by clicking on the heart icon. You can view your wish list from your member page. Please check FAQ for how to be a member.
View your Cart.
When you are ready to purchase the items that you have placed in your cart, you can simply click on the shopping bag icon located at the top right of the page or click on the view my cart icon on the checkout page and you will be directed to your cart. Check that you are happy with the products in your bag, you can add more items by clicking "continue shopping" icon at the top left of the checkout page at any stage of your checkout.
By viewing your chart you will see the order details of your purchase, including product details, shipping details and order summary. At the below part of the cart you will see products related to your purchase, you can go and select new products at your cart at this point.
When you are happy with your products in your cart you can proceed to payment. At the left side below you can see the promo code icon, please enter your promo (discount) code if you have one at this point. You also can add a note for us to Care while handling and shipping your product.
If you want pay with PayPal simply select the yellow PayPal button to finish your payment and you will be directed to Paypal page to complete your payment.
If you want to pay with credit or debit card, cash payments, iDeal, direct bank transfers or mobile payments for some countries proceed by clicking the blue checkout button.
By continiuing to checkout a new page will open and here you will see your order summary at the right part and your shipping and vat details. You still can enter the promo code if you have one at this stage.
Simply enter your shipping details for your order, please note that the areas with the stars are mandatory for shipping the products to the right address. After entering your details click continue.
With continuing you will see the delivery method already selected in which we are offering free shipping except Art Store products. Click continue.
When you continue you will see the payment instructions. At this stage you can redeem your gift cards by clicking the 'Redeem a gift card' button. For more details about gift cards please check out gift card section on FAQ.
Our standard credit and debit cards payment is selected by default but if you want to select a different payment method like cash payments, iDeal, direct bank transfers or mobile payments for some countries or PayPal click the circle at the right of the related payment service. For our standard credit or debit card payment just enter your card details, for iDeal, Alipay or PayPal you will be directed to their payment page for completing your payment.
For bank transfers select ´Cash Payments´ and you will be directed to bank transfers page to complete your payment. For mobile payments select Rapyd and you will be directed to their payment page for completing your payment.
Enter your promo code (discount code) before selecting a payment method.
If your billing address is different than your shipping address please click the same as shipping address icon which is selected by default and enter your billing address.
1.4-Review & Place Order
Click 'Review & Place Order', check all your details again and click 'Place Order'.
And that's all, you're done!
For anything else please email us to email@example.com.
If you don't want to waste time with entering your shipping and billing details every time you checkout, you can can log in in any stage from the checkout page. We never save any of your card details. We only save your address details for giving you a faster experience for next time.
2. Amending orders
We are not able to amend orders once confirmed.
Once you have confirmed your order online, it is immediately directed to our warehouse for processing. This is a seamless process that takes place via our API and computer systems; this means that we are not able to amend any orders. Once you have received your order, if you decide an item(s) is not suitable, you can return it. Please refer to section 4. Returns.
3. Cancelling orders
Once you have completed your order at checkout, it is immediately sent to our warehouse for processing, so we are not able to cancel orders after they have been placed. If you change your mind and decide you do not want your order and wish to cancel, you will need to return the whole order once it has been delivered to you. Please follow the instructions in section 4. Returns.
In accordance with the Consumer Contract Regulations, you have 14 days from the first day that you receive the goods to return your items. Should you decide to return your whole order within 14 days, we will refund you in full for the item(s) including the original shipping charge. Please note we only refund the standard delivery amount. We do not refund express delivery charges. Your refund will be processed once the goods have returned to Us.
The Consumer Contract Regulations applies to EU countries only.
All postage and handling charges associated with returning the goods to Yoga Products Top are your responsibility.
There are some products we cannot cancel or refund, such as made-to-order items. Please see our FAQs for a full list.
We want all our customers to be happy with their chosen items. However, if you're unhappy with your purchase, please let us know as soon as possible and return within 14 days of receiving the order.
We have a 14-day return policy during which a customer may return an item that is undamaged, unworn, and unused with all tags still attached within 14 days from when the item was received. We don't accept returns on items that have been washed worn or have their tags removed. Yoga mats, props and all equipment must be in their original cellophane and/or branded wrapper for returns to be accepted. If any products have been removed from their wrapper, we are unable to accept a return. Any rejected returns cannot be reshipped and will be destroyed upon receipt.
Please contact us if you are unsure about our returns process.
The postage and handling of your return is your responsibility. Please ensure that you obtain proof of postage when sending your parcel back, as we cannot be held responsible for any orders that do not arrive back to us. You may be able to claim compensation through your chosen return service if you have proof of postage.
Returns can only be refunded to the person who originally placed and paid for the order, and the refund can only be processed back to the same payment method. Refunds can take up to 14 days after receipt of the return.
There are some products which we cannot cancel or refund, such as made-to-order items. Please see below the full list:
We will normally accept an item back for return if it is brand new, within 14 days of the purchase date, undamaged and still in its original packaging. There are a few exceptions and these are listed below:
• Body care items such as creams/lotions/oils/soaps/lip balms etc.
• Tongue scrapers
• Neti pots/nasal catheters
• Watches if activated
• Personalised products
Please follow the below steps to complete a return:
A. Customer messages Us to confirm the correct return address
B. Customer sends product back to the confirmed return address within 14 days.
C. We receive the product in good condition
D. Refund process begins.
We are not able to offer an exchange service on unwanted goods. This ensures that we can maintain high stock levels and keep an up-to-date inventory at all times.
The quickest and easiest way for you to get exactly what you want in a different colour or size is to simply return the unwanted item and order another. Please refer to section 4. Returns.